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Student complaints and academic appeals

The Ƶ is committed to providing a high quality student experience.

However, it is recognised that students will sometimes become dissatisfied with a service we have provided or failed to provide. We know that there may be disagreement regarding decisions we have made, such as the outcome of a refund request or how the regulations have been applied.

There may also be occasions where students have grounds to appeal a decision made by the Board of Examiners relating to an academic outcome, progression or classification.

The Student Complaints and Academic Appeal procedures set out the processes for considering and responding to complaints and academic appeals, from seeking early resolution through to formal investigation and review:

Please also take some time to read the Frequently Asked Questions below.

Frequently Asked Questions